Job Title: Applications Delivery Specialist - Corporate - GDP
Job Purpose
Responsible for the successful deployment, integration, and ongoing delivery of business applications within the corporate environment. Also manages the end-to-end application delivery lifecycle, ensuring that solutions are implemented on time, within scope, and aligned with business requirements. Collaborates with cross-functional teams to coordinate releases, manage risks, and maintain high standards of quality and compliance throughout the delivery process.
Key Activities, Responsibility & Accountability
Application Delivery Support & Quality Assurance
Responsibilities and Accountabilities:
• Assist in the end-to-end support of enterprise applications, ensuring alignment with business goals and deadlines.
• Contribute to maintaining quality assurance processes, ensuring applications meet performance, reliability, and security standards.
• Provide support during deployments, ensuring smooth execution with minimal disruption to business operations.
• Support comprehensive testing strategies to meet required quality standards and ensure application functionality.
• Contribute to integrating automated testing tools for enhanced testing efficiency and accuracy.
• Maintaining detailed documentation for testing processes, deployment procedures, and issue resolution.
Operations Support & Incident Management
Responsibilities and Accountabilities:
• Own day-to-day support, resolving technical issues quickly to ensure high availability and performance.
• Lead efforts in incident resolution, minimizing disruptions to business operations.
• Monitor application performance, suggest optimizations, and implement improvements.
• Conduct detailed root cause analysis for incidents and recommend preventative measures.
Stakeholder Collaboration & Strategic Alignment
Responsibilities & Accountabilities (contd.)
Responsibilities and Accountabilities:
• Collaborate with business, domain architect and technical stakeholders to ensure applications delivering as per business expectations
• Provide technical insights to align application delivery with strategic business goals.
• Collect and analyze feedback to inform ongoing improvements and enhancements.
• Ensure applications and services meet customer needs and expectations, monitoring satisfaction levels and addressing concerns promptly
• Ensure proper communication and training are provided during application changes or upgrades to ensure user adoption and satisfaction.
Vendor Management & External Applications Collaboration
Responsibilities and Accountabilities:
• Oversee vendor performance against SLAs and KPIs, ensuring service standards are met.
• Work with External Applications Managed Services Delivery Manager: Collaborate with external managed services teams to ensure the smooth delivery of services and alignment with business needs.
• Provide regular reports on vendor performance and recommend corrective actions as needed.
• Support contract review and negotiation processes to optimize vendor agreements and service quality.
• Identify and address risks related to vendor dependency and ensure continuity of services.
Market and Technology Trends
Responsibilities and Accountabilities:
• Keep up with emerging technologies and trends to influence application support strategies.
• Evaluate the current tech stack and recommend improvements based on industry best practices.
• Assist in managing third-party vendors to ensure high-quality services and solutions.
• Suggest adoption of new tools or frameworks to maintain competitive advantage and innovation.
Resource and Process Optimization
Responsibilities and Accountabilities:
• Identify opportunities for process improvements in application delivery and support.
• Help identify ways to optimize costs while maintaining application quality.
• Utilize data analytics to uncover inefficiencies and drive process optimization.
• Advocate for and implement automation tools to streamline workflows and reduce manual efforts.
Applications Handover, Utilization, and Renewals
Responsibilities and Accountabilities:
• Lead the smooth transition of applications from development to operational support, ensuring all documentation, knowledge, and resources are transferred effectively.
• Monitor applications closely after handover, ensuring stability and addressing any emerging issues.
• Track application usage and generate detailed reports on performance, identifying areas for optimization.
• Ensure Track application lifecycle milestones, renewals, and licensing to ensure continued service and compliance.
Professional Certifications
Qualifications
Bachelor's degree in Computer Science, Information Technology or relevant field.
Experience
3 years of relevant experience.
